The Summit

The Summit

Retail

The Retail Track within the Summit, explores the transformation of traditional business models within the energy sector: from traditional electricity delivery to disruptive, customer-centric based models.

Tue 03 Oct 14:00 to 14:10

Event stream:

Chairperson:

Maher Chebbo
President

Presentation title

Introduction by the Chairperson

Creating value for customers through energy efficiency, data and feedback. Creating individual relationships and a positive customer experience. What are cross-industry lessons and what role does the startup ecosystem play? We will look at facilitating versus disruptive startups.
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Tue 03 Oct 14:10 to 14:30

Presentation title

Smart, Flexible Electricity Services. Three Consumer Questions:

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Tue 03 Oct 14:30 to 14:50

Event stream:

Speakers:

Francisco Puente
Project Lead EC Project

Presentation title

Consumer Segmented, Consumer Satisfied

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Tue 03 Oct 14:50 to 15:10

Event stream:

Speakers:

Peter Gönitzer
General Manager

Presentation title

Creating a Positive Consumer Experience

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Tue 03 Oct 15:10 to 15:30

Event stream:

Speakers:

Caitlin Aburrow
Director, Product Marketing & Strategy

Presentation title

Keys to the Retailer’s Success: Engagement & Automation

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Tue 03 Oct 15:30 to 16:00

Coffee Break

Tue 03 Oct 16:00 to 16:20

Presentation title

Building Emotional Connection with the Energy Consumer

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Tue 03 Oct 16:20 to 16:40

Presentation title

The Business Case for Residential Demand Response

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Tue 03 Oct 16:40 to 17:00

Event stream:

Speakers:

Rob Massuger
Business Development

Presentation title

New Services by a New Market Entrant

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Tue 03 Oct 17:00 to 17:20

Event stream:

Speakers:

Guy Champniss
Visiting Fellow Cranfield School of Management (UK) & Visiting Professor

Presentation title

What Happens if I Pull that Lever? How Experiments can Transform Customer Engagement

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Tue 03 Oct 17:20 to 17:30

Event stream:

Chairperson:

Maher Chebbo
President

Presentation title

Chairman Closing Remarks

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Wed 04 Oct 09:30 to 09:40

Event stream:

Chairperson:

Frauke Thies
Executive Director

Presentation title

Introduction by the Chairperson

Through a ping pong exchange format we will explore and juxtapose central determinants in the energy market. Is the future electrified or will solutions like efficient cogeneration lead the way? Should energy choices be driven by efficiency parameters or are emissions the determining factor? Where will the value be in the electricity markets: is it the delivery of energy, flexibility or availability that market players should strive for? Finally, will the market be led by supply offers, or will it gravitate around consumer profiles? These are some of the key questions that the speakers and the audience will debate from divergent angles. 
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Wed 04 Oct 09:40 to 10:20

Event stream:

Speakers:

Michael Brown
Board Member of COGEN Europe

Presentation title

Ping-Pong Exchange 1: Cogeneration vs Electrification

Cogeneration for Sustainable New Revenue Streams And  Electrification of the Energy System  
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Wed 04 Oct 10:20 to 10:50

Coffee Break

Wed 04 Oct 10:50 to 11:30

Event stream:

Moderator:

Frauke Thies
Executive Director

Speakers:

António Coutinho
Executive Board Member
EDP
Paul Hodson
Unit Head for Energy Efficiency

Presentation title

Ping-Pong Exchange 2: Energy Efficiency Vs Emission Free Energy

     
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Wed 04 Oct 11:30 to 12:10

Event stream:

Moderator:

Frauke Thies
Executive Director

Speakers:

Julian Bouchard
Head of Economical Analyses
EDF
Daniel Hölder
Director Energy Policy & Communications

Presentation title

Ping-Pong Exchange 3: Energy vs Flexibility vs Availability

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Wed 04 Oct 12:10 to 12:50

Event stream:

Moderator:

Frauke Thies
Executive Director

Speakers:

Signe Horn Rosted
Director Electricity Markets
Josh Roberts
Advocacy Officer

Presentation title

Ping-Pong Exchange 4: Supply Driven Market vs Demand Driven Market

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Wed 04 Oct 14:00 to 14:10

Presentation title

Session Introduction

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Wed 04 Oct 14:10 to 14:30

Event stream:

Speakers:

Guy Champniss
Visiting Fellow Cranfield School of Management (UK) & Visiting Professor

Presentation title

Goodbye Customers, Hello Consumers - using customer data beyond energy to build the new utility relationship

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Wed 04 Oct 14:30 to 14:50

Presentation title

DIGITALIZATION – COOPERATION – TRUST The Importance of Sectorial Integration for the Energy Transition

This presentation will offer a link between customer driven  business case approach and deployment of innovative technology solutions. It will explore Best practice / how to tackle energy sector transformation with innovative service and product development: what is needed, who are the partners and what are the challenges?
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Wed 04 Oct 14:50 to 15:10

Event stream:

Speakers:

Fonger Ypma
Head of Smart Energy Lab

Presentation title

Accelerating the customer centric energy transition

With the rise of distributed, renewable generation, the distinction between producers and consumers is blurring. Together with increasing competition, and accelerated by digitalization and evolving customer needs, this will force energy suppliers to transform their business model.  
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Wed 04 Oct 15:10 to 15:30

Presentation title

Aggregator of DER: Barriers and Recommendations for a Comprehensive Market Development

The presentation will analyse the current state of the art of the Aggregator based on the case study of Catalonia. What are the barriers for a comprehensive development of the aggregator in the Spanish market? What are the recommendations to the policy makers and regulators? What lessons learnt can be also useful European-wide? Is the Aggregator the new main actor of the sector? What are the keys factors for the business success?
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Wed 04 Oct 15:30 to 15:50

Coffee Break

Wed 04 Oct 15:50 to 16:10

Presentation title

Retail Energy Market liberalization in Brazil and introduction of DER

Offering a description and analytics of the role of Distribution system as Platform for flexible resource management concerning what needs to change on utility distribution system. Sharing key disruptions and their impacts on utility industry and the current and upcoming policy changes in Brazil
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Wed 04 Oct 16:10 to 16:30

Event stream:

Speakers:

Leesa Lee
VP, Marketing

Presentation title

Driving Value and Differentiation via Energy Disaggregation

At a time where differentiation is critical to staying competitive, many retailers are looking for innovative ways to attract and retain customers. Using examples from deployments, , this presentation highlights best practices for deploying energy disaggregation technology to increase  customer engagement. Bidgely’s disaggregation technology has been chosen by over 25 utilities around the world including leading utilities such as E.On and Innogy in Europe. This presentation provides an update on successful deployments, results, and consumer feedback.
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Wed 04 Oct 16:30 to 16:50

Presentation title

A Global Review – Innovations Bringing Value to Energy Customers

There is a world of change in the energy industry. Innovations in offerings and models, supported by new technologies and approaches are bringing new opportunities to customers. Engaging customers is not enough. What is needed are compelling value propositions. This presentation will look at the latest and best customer-focused innovations from the energy market globally.
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Wed 04 Oct 16:50 to 17:30

Presentation title

Panel: Strategically Applying Innovative Technologies in Retail

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Thu 05 Oct 09:30 to 09:40

Event stream:

Chairperson:

Tomaz Oresic
Vice President
GGE

Presentation title

Introduction by the chairperson

Welcome to the harsh reality of today. We explore different business models, opportunities and challenges. 8 companies pitch for their business model but also talk about their main challenges. The audience will be able to vote for which business model is the best and question the experts.
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Thu 05 Oct 09:40 to 10:00

Event stream:

Speakers:

Stephan Ramesohl
VP Innovation Strategy & Portfolio Management

Presentation title

The High and Lowlights of Becoming a Digital Customer Facing Utility

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Thu 05 Oct 10:00 to 10:20

Presentation title

Born digital

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Thu 05 Oct 10:20 to 10:40

Event stream:

Speakers:

Marcus Merkel
Office of the Board of Directors

Presentation title

Building Business with Customers

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Thu 05 Oct 10:40 to 11:00

Presentation title

The Vision of EDF

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Thu 05 Oct 11:00 to 11:30

Coffee Break

Thu 05 Oct 11:30 to 11:50

Presentation title

How a Small Country is Leading the Way

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Thu 05 Oct 11:50 to 12:10

Event stream:

Speakers:

Emilio Bravo
CEO & Founder

Presentation title

Customers First. The Vision of Lucera Energy

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Thu 05 Oct 12:10 to 12:30

Event stream:

Speakers:

Kees-Jan Rameau
Member of the Board of Management

Presentation title

Survival Kit for the Energy Transition

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Thu 05 Oct 12:30 to 12:40

Event stream:

Chairperson:

Tomaz Oresic
Vice President
GGE

Presentation title

Closing words by the chairperson

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