Kathleen Gaffney is a Managing Director in Navigant’s Global Energy practice based in London. She currently leads business development activities focused on consumer engagement and demand-side policy and programmes. Prior to joining Navigant, Kathleen has held several international positions focused on demand-side market development in Europe, APAC and North America. For example, she recently led an assessment of the UK’s Electricity Demand Reduction scheme and designed a residential behaviour change trial for a UK DNO, and she produced the Demand-Side Management Strategic Plan for Ergon Energy in Queensland, Australia. Kathleen has more than 25 years’ experience directing similar activities in the US and Canada.