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Consumer Segmented, Consumer Satisfied

Tuesday, October 3, 2017 - 14:30 to 14:50
Summit sessions - Retail - Building the Customer Partnership

Related Information

Speakers

Francisco Puente
Project Lead EC Project

Description

  • Consumer of year 2020 expectations. How will the connected grid affect the consumer behaviour and expectations? What new opportunities he/she will find?
  • Segmenting your customers to provide the right services: why should you take much care with the segmentations of consumers? What are typical segments and their interests?
  • Results from smart metering services with and without segmentation
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