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Introduction by the Chairperson

Tuesday, October 3, 2017 - 14:00 to 14:10
Summit sessions - Retail - Building the Customer Partnership

Stream location

Elicium 1

Introduction

Creating value for customers through energy efficiency, data and feedback. Creating individual relationships and a positive customer experience. What are cross-industry lessons and what role does the startup ecosystem play? We will look at facilitating versus disruptive startups.

Description

Historically Utilities scored low in managing the relationship with their customers, but the tide is turning. Across the globe, we are seeing energy retailers (or retail departments) focussing on their customers, creating new services with them and in turn, being rewarded with loyal customers that bring additional revenue.

In this session, we will look to create a roadmap for energy suppliers and service providers with concrete elements to build their relationship with their customers.

This session is about creating value for energy customers through new services that are related to energy efficiency, insight and advice. How are individual, valuable relationships created and a positive customer experience? What are cross-industry lessons and what role does the start-up ecosystem play? We will look at facilitating versus disruptive start-ups.

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