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Smart, Flexible Electricity Services. Three Consumer Questions:
Tuesday, October 3, 2017 - 14:10 to 14:30
Summit sessions - Retail - Building the Customer Partnership
- Will I save?
- Will my energy rights be protected?
- What other rights are at stake?
All presentations in this stream
- 14:00 Introduction by the Chairperson
- 14:30 Consumer Segmented, Consumer Satisfied
- 14:50 Creating a Positive Consumer Experience
- 15:10 Keys to the Retailer’s Success: Engagement & Automation
- 15:30 Coffee Break
- 16:00 Building Emotional Connection with the Energy Consumer
- 16:20 The Business Case for Residential Demand Response
- 16:40 New Services by a New Market Entrant
- 17:00 What Happens if I Pull that Lever? How Experiments can Transform Customer Engagement
- 17:20 Chairman Closing Remarks