Hub Sessions

The Customer Behind the Meter

The practical implications of big data analytics for digital user engagement. Through an empirical approach we will discuss the challenges and barriers that utilities have when promoting massive user engagement based on data analytics, and how to overcome them.

With the second generation smart meters, energy distributors will be able to even better support their customers, get easier administration and ability to read in real time, all leading up to better customer experience and improved efficiency. The awareness of how to utilize these possibilities is however still low within the industry.

Tieto representative will be published.

Emerging business models focus on delivering reliable and efficient power, while transitioning to an increasingly distributed energy landscape. SAP and Siemens plan to help utility customers integrate real-time processing of Big Data generated by millions of connected meters and sensors to provide better insight and control for all energy producers and consumers – from the large-scale power plant to small micro grids. Real-time access to device and meter data combined with customer and commercial data will help provide utilities with a comprehensive view of their customers and technical devices. This will change the landscape in which utilities will operate in the future.

In this fast-paced world, consumers want to connect anytime, anywhere and on any device. With deregulation accelerating in many parts of the world and customer expectations, once-complacent incumbents and vendors are being forced to face the new reality – their world is changing. So if they want to stay relevant, attract new customers, or even maintain their current customer base, their back office systems must change as well.

The focus of the presentation, in line with the session's topic is that in fact, behind the meter there is a customer who is demanding information, services, efficiency…Previously, the meter was simply a metering device that served the utility for billing purposes. Nowadays, the smart meters have changed this two-sides relation utility-meter, to introduce a third element, utility-meter-customer, that must be the center of the new conception of smart metering

Establishing a new business, engaging consumers, provisioning and managing the whole supply chain, making appointments and getting smart meters installed in simple, lean and rapid processes.

Energy production has shifted heavily from centralised to decentralised. As part of the energy transition, most of the disruption will happen in distribution network and DSOs has to change the way they manage the distribution network. In the traditional world the electricity was delivered through a passive network but when the electricity is generated more locally, it challenges DSOs and other market participants to develop dynamic network management tools including both market products and technical solutions. The key is to collaborate and find the ways to activate customers to balance the weather-related production when required. This challenges the energy sector to put customers in focus and solve the challenge without affecting too much for daily living. One solution is to utilise smart meters as part of the demand response, which could be used to open the demand response market and attract customers be active players also in the energy market.

A SAP representative will be introduced.