Hub Sessions

The Customer Behind the Meter

The practical implications of big data analytics for digital user engagement. Through an empirical approach we will discuss the challenges and barriers that utilities have when promoting massive user engagement based on data analytics, and how to overcome them.

With the second generation smart meters, energy distributors will be able to even better support their customers, get easier administration and ability to read in real time, all leading up to better customer experience and improved efficiency. The awareness of how to utilize these possibilities is however still low within the industry.

Lessons learned from the evolution of smart metering in the Nordics from a DSO perspective

Challenges and opportunities in digitalization for a customer and DSO’s

The european challenge to shorten lead times in the digitalization journey

Overview of Eneco, Eneco Smart Energy’s vison and strategy, Toon as a successful example of moving towards energy as a service, smart home vision 

Emerging business models focus on delivering reliable and efficient power, while transitioning to an increasingly distributed energy landscape. SAP and Siemens plan to help utility customers integrate real-time processing of Big Data generated by millions of connected meters and sensors to provide better insight and control for all energy producers and consumers – from the large-scale power plant to small micro grids. Real-time access to device and meter data combined with customer and commercial data will help provide utilities with a comprehensive view of their customers and technical devices. This will change the landscape in which utilities will operate in the future.

In this fast-paced world, consumers want to connect anytime, anywhere and on any device. With deregulation accelerating in many parts of the world and customer expectations, once-complacent incumbents and vendors are being forced to face the new reality – their world is changing. So if they want to stay relevant, attract new customers, or even maintain their current customer base, their back office systems must change as well.

Meters and More Association is pleased to announce the availability of the Gateway user device that enables the customer to connect to the Smart Metering system and obtain relevant information to increase his consumption awareness. The Association has come up with specification, prototypes and testing activity, and now makes SW sources available for the Meters and More community

Establishing a new business, engaging consumers, provisioning and managing the whole supply chain, making appointments and getting smart meters installed in simple, lean and rapid processes.

Energy production has shifted heavily from centralised to decentralised. As part of the energy transition, most of the disruption will happen in distribution network and DSOs has to change the way they manage the distribution network. In the traditional world the electricity was delivered through a passive network but when the electricity is generated more locally, it challenges DSOs and other market participants to develop dynamic network management tools including both market products and technical solutions. The key is to collaborate and find the ways to activate customers to balance the weather-related production when required. This challenges the energy sector to put customers in focus and solve the challenge without affecting too much for daily living. One solution is to utilise smart meters as part of the demand response, which could be used to open the demand response market and attract customers be active players also in the energy market.

·         IoT Platform brings advanced ICT for quick TTM to utilities
·         Immediate applications as HES for AMI
·         Extension to other Utility IoT applications, Including smart city