Building the Customer Partnership
Tuesday, October 3, 2017 - 14:00 to 17:30
Description
Creating value for customers through energy efficiency, data and feedback. Creating individual relationships and a positive customer experience. What are cross-industry lessons and what role does the startup ecosystem play? We will look at facilitating versus disruptive startups.
Event track:
RetailStart and End Times:
Tuesday, October 3, 2017 - 14:00 to 17:30All presentations in this stream
- 14:00 Introduction by the Chairperson
- 14:10 Smart, Flexible Electricity Services. Three Consumer Questions:
- 14:30 Consumer Segmented, Consumer Satisfied
- 14:50 Creating a Positive Consumer Experience
- 15:10 Keys to the Retailer’s Success: Engagement & Automation
- 15:30 Coffee Break
- 16:00 Building Emotional Connection with the Energy Consumer
- 16:20 The Business Case for Residential Demand Response
- 16:40 New Services by a New Market Entrant
- 17:00 What Happens if I Pull that Lever? How Experiments can Transform Customer Engagement
- 17:20 Chairman Closing Remarks